How do I know if I actually have malware?
Common signs include sudden slowness, unexpected pop-ups, a browser homepage that changed on its own, or programs you don't remember installing. If you're not sure, submit a request and describe what you're seeing — a tech can help diagnose it.
Will removing malware delete my files?
A tech will always explain their approach before starting. In most cases personal files are preserved, though a backup is recommended beforehand for anything involving a deeper clean or reinstall.
Can you help set up protection so this doesn't happen again?
Yes — security software setup and safe-browsing guidance are part of what techs on FixlyDesk offer.