Effective Date: January 1, 2026 · Last Updated: June 30, 2026
FixlyDesk, LLC ("FixlyDesk," "we," "us," or "our") operates an online marketplace platform that connects individuals seeking technology assistance ("Clients") with independent technology service providers ("Techs"). In the standard marketplace model, services are performed by independent Techs who are not employees, agents, or representatives of FixlyDesk.
However, FixlyDesk also provides IT services directly to qualifying enterprise, business, and VIP clients under a separate written Direct Support Contract (see Section 2a). Where a Direct Support Contract exists, FixlyDesk itself — not an independent Tech — is the service provider for the covered services, and the terms of that contract govern the relationship.
For all marketplace interactions not covered by a Direct Support Contract, you acknowledge and agree that FixlyDesk functions solely as an intermediary marketplace and bears no responsibility for the quality, safety, timeliness, or outcome of any services arranged through the platform.
All Techs on FixlyDesk who operate through the standard marketplace are independent contractors. They set their own rates, determine their own availability, and operate their own businesses. FixlyDesk does not control how Techs perform their work, nor does FixlyDesk guarantee any particular result or standard of workmanship.
Clients and Techs are encouraged to discuss the full scope of work, expected outcomes, and agreed-upon compensation before any service begins. FixlyDesk is not party to any agreement made between a Client and a Tech in the standard marketplace model.
This section does not apply to services provided directly by FixlyDesk under a Direct Support Contract (see Section 2a).
FixlyDesk may, at its discretion, enter into a Direct Support Contract with qualifying enterprise, business, or VIP clients in select service areas. Under a Direct Support Contract, FixlyDesk itself provides managed IT support, on-site assistance, or other technology services as specified in that agreement — separate from and in addition to the standard Tech marketplace.
Direct Support Contracts are subject to separate terms and conditions negotiated between the client and FixlyDesk, LLC. In the event of any conflict between a Direct Support Contract and these general Terms of Use, the Direct Support Contract shall govern with respect to the services it covers.
Direct support is currently available in select areas of Michigan. Availability varies by location, service type, and capacity. FixlyDesk reserves the right to accept, decline, or limit direct service engagements at its sole discretion.
TO INQUIRE ABOUT DIRECT SUPPORT:
If you are an enterprise, business, or VIP client and would like to set up a Direct Support Contract, please reach out to our enterprise team. We will assess availability in your area and provide you with a service proposal.
Contact us at: Business@FixlyDesk.com
You may also contact us at Hello@FixlyDesk.com or through the platform's contact form. Please include your business name, location (city/ZIP), and a brief description of your IT support needs.
FixlyDesk does not process or hold client-to-tech payments. Clients and Techs agree on service fees directly and arrange payment through mutually agreed methods (such as cash, Zelle, PayPal, Venmo, Apple Pay, or other methods listed on the Tech's profile). FixlyDesk is not responsible for any payment disputes, chargebacks, refunds, or non-payment between Clients and Techs.
FixlyDesk charges Techs a platform fee of $10.00 per accepted ticket. This fee is a marketplace connection fee — it compensates FixlyDesk for operating the platform, vetting Techs, and generating the client lead. It is not a fee for the completion of any service and is non-refundable under all circumstances once a Client accepts a Tech's request.
When a Tech adds funds to their FixlyDesk balance to cover this fee, a separate card processing fee (charged at the payment processor's standard rate, currently 2.9% plus $0.30 per transaction) is added on top of the chosen top-up amount at checkout — this processing fee scales with the amount added and is not a fixed dollar amount. This processing fee is collected by FixlyDesk solely to cover the cost charged by its third-party payment processor and is not retained by FixlyDesk as platform revenue.
FixlyDesk may, at its sole discretion, issue account credits to Techs through referral codes, promotional coupon codes, or other incentive programs. These credits are applied to the Tech's platform account balance and may be used toward platform claim fees. Account credits have no cash value, are non-transferable, non-refundable, and may be subject to expiration or usage limits as specified at the time of issuance. FixlyDesk reserves the right to modify, revoke, or expire promotional credits at any time with or without notice.
The $10.00 platform claim fee charged to Techs upon ticket acceptance is a lead generation and marketplace access fee. By submitting a help request and having it accepted by a Client, a Tech has received the primary benefit of the platform: a qualified, verified client connection. This benefit is delivered at the moment of acceptance — regardless of whether the work is subsequently completed, cancelled, disputed, or otherwise does not proceed.
THE CLAIM FEE IS NON-REFUNDABLE IN ALL CASES, INCLUDING BUT NOT LIMITED TO:
Techs acknowledge and agree that the $10.00 fee is earned by FixlyDesk upon the moment of ticket acceptance and constitutes payment for marketplace infrastructure, client acquisition, lead delivery, and platform access — not for any outcome of the service itself.
CHARGEBACKS AND PAYMENT DISPUTES: Initiating a chargeback, payment reversal, or bank dispute against any platform fee charged by FixlyDesk is a violation of these Terms. FixlyDesk reserves the right to immediately suspend or permanently terminate the account of any Tech who initiates a chargeback, and to recover the disputed amount plus any associated dispute fees incurred by FixlyDesk (including Stripe dispute fees, typically $15.00 per dispute). FixlyDesk will submit these Terms, transaction records, and any relevant platform activity as evidence in all chargeback disputes.
By adding funds to your FixlyDesk account balance and using the platform to submit help requests, you acknowledge that you have read, understood, and agreed to this non-refundable fee policy.
FixlyDesk offers two types of promotional account credits that Techs may receive:
REFERRAL CREDITS: A referral code entered during the Tech application process may apply a one-time credit to the Tech's account balance upon account creation. The credit amount is specified on the referral code at the time of use. Referral credits are applied automatically and will appear in the Tech's transaction history as "Referral Credit."
COUPON BONUSES: A coupon code entered when adding funds to an account balance may apply a bonus credit on top of the amount added. For example, adding $30.00 with an eligible coupon may result in a $30.00 balance addition plus a separate bonus credit. The bonus amount and any minimum add requirement are disclosed at the time of coupon entry. Coupon bonuses appear in the Tech's transaction history as "Coupon Bonus," separate from the base amount added. If the underlying deposit is later refunded — whether by FixlyDesk, Stripe, or through a chargeback — any coupon bonus applied to that deposit is reversed at the same time, since the bonus was only issued because that deposit occurred. A reversed bonus appears in the transaction history as "Coupon Bonus Reversed."
TERMS APPLICABLE TO ALL ACCOUNT CREDITS:
Credits issued by FixlyDesk under any promotional program are a courtesy and do not create any contractual obligation on the part of FixlyDesk to continue offering such programs.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FIXLYDESK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO (A) THE SERVICES PROVIDED BY ANY TECH, (B) ANY INTERACTION BETWEEN A CLIENT AND A TECH, (C) ANY DATA LOSS, DEVICE DAMAGE, OR BUSINESS INTERRUPTION RESULTING FROM SERVICES ARRANGED THROUGH THE PLATFORM, OR (D) YOUR USE OF OR INABILITY TO USE THE PLATFORM.
FixlyDesk's total cumulative liability for any claims arising under these Terms shall not exceed the greater of (i) $100.00 USD or (ii) the total platform fees paid by you to FixlyDesk in the three months preceding the claim.
FixlyDesk is not responsible for and expressly disclaims all liability arising from any damage to, loss of, or destruction of any device, hardware, software, data, or other property — including but not limited to computers, laptops, tablets, smartphones, or peripheral equipment — occurring in connection with services arranged through the platform. Any such claims are solely between the Client and the Tech involved.
For services arranged through the standard marketplace between a Client and an independent Tech, FixlyDesk acts as an intermediary only. We do not employ Techs, supervise their work, or control the manner in which services are performed. Accordingly, FixlyDesk bears no responsibility for any damage to or loss of a Client's devices, hardware, software, data, or other personal property that occurs during or as a result of services arranged through the platform.
For services provided directly by FixlyDesk under a Direct Support Contract, any liability for device or property damage is governed exclusively by the terms of that contract.
Clients acknowledge that IT service work — including but not limited to hardware repair, software installation, system configuration, and remote access — carries inherent risk, including the possibility of data loss, hardware damage, or unintended consequences. Clients are strongly advised to:
In the event of a dispute regarding device damage or data loss, FixlyDesk may provide limited mediation assistance at its sole discretion but is under no obligation to do so and assumes no financial liability for such disputes. Any claims for property damage are the sole responsibility of the parties involved and must be resolved directly between the Client and the Tech.
FixlyDesk does not guarantee the physical safety of any user during in-person service interactions. When a Client and Tech meet in person — whether at a Client's home, office, or any other location — they do so entirely at their own risk.
FixlyDesk expressly disclaims all liability for any physical altercation, assault, harassment, theft, personal injury, or any other harm arising from in-person interactions between Clients and Techs. FixlyDesk is not a party to these interactions and has no ability to monitor, control, or intervene in them.
Both Clients and Techs are responsible for their own safety and are encouraged to:
Any incidents of physical harm, theft, or criminal conduct must be reported to local law enforcement. FixlyDesk will cooperate with law enforcement investigations as required by law but assumes no liability for harm arising from in-person interactions arranged through the platform.
The FixlyDesk platform is provided "as is" and "as available" without warranty of any kind, express or implied. FixlyDesk does not warrant that the platform will be uninterrupted or error-free, nor does it warrant the accuracy, reliability, or completeness of any content or Tech profile on the platform.
While FixlyDesk reviews Tech applications and requires Techs to maintain acceptable ratings, FixlyDesk does not guarantee the credentials, qualifications, or fitness of any Tech for any particular task. Clients are encouraged to review Tech profiles, ratings, and credentials before accepting help.
You are responsible for exercising reasonable judgment when engaging with other users of the platform. FixlyDesk recommends that Clients:
FixlyDesk is a trusted marketplace — our Tech approval process, rating system, and credential verification exist to help you make informed decisions with confidence. That said, no platform can guarantee outcomes, and we encourage all users to proceed thoughtfully.
Users of FixlyDesk agree not to: (a) use the platform for any unlawful purpose; (b) misrepresent their identity, credentials, or qualifications; (c) circumvent the platform by conducting transactions off-platform to avoid fees after initial introduction through FixlyDesk; (d) harass, threaten, or defame other users; (e) upload malicious code or interfere with the platform's operation; or (f) attempt to access accounts or data belonging to other users.
Violation of these terms may result in immediate account suspension or termination.
Any disputes between a Client and a Tech arising from services arranged through FixlyDesk are the sole responsibility of the parties involved. FixlyDesk may, at its sole discretion, offer informal mediation assistance, but is not obligated to resolve disputes between users.
Any claim against FixlyDesk itself shall be governed by the laws of the State of Michigan, without regard to conflict-of-law principles, and shall be resolved by binding arbitration in Wayne County, Michigan, except that either party may seek injunctive relief in a court of competent jurisdiction.
You agree to indemnify, defend, and hold harmless FixlyDesk, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the platform, your violation of these Terms, or any services you provide or receive through FixlyDesk.
FixlyDesk reserves the right to update these Terms at any time. Updated Terms will be posted on the platform with a revised effective date. Your continued use of FixlyDesk following any update constitutes your acceptance of the revised Terms. If you do not agree to updated Terms, you must discontinue use of the platform.
For questions about these Terms, please contact us at:
FixlyDesk, LLC Hello@FixlyDesk.com Detroit, Michigan