Effective Date: January 1, 2026 · Last Updated: August 19, 2026
FixlyDesk, LLC ("FixlyDesk," "we," "us," or "our") operates a lead generation and marketplace platform. Individuals seeking technology assistance ("Clients") describe their needs by submitting a service request through the platform. Independent technology service providers ("Techs") review those requests and may submit a proposal, which may include a price estimate. The Client decides which Tech, if any, to engage.
Except where a separate written Direct Support Contract applies (see Section 2a), FixlyDesk's role is limited to operating the platform that makes that introduction possible.
FIXLYDESK DOES NOT PERFORM TECHNOLOGY SERVICES. FIXLYDESK DOES NOT EMPLOY OR ENGAGE TECHS, DOES NOT SUPERVISE, DIRECT, OR CONTROL THE MANNER OR MEANS BY WHICH ANY TECH PERFORMS WORK, DOES NOT SET OR NEGOTIATE THE PRICE OF ANY SERVICE, AND DOES NOT GUARANTEE THE QUALITY, SAFETY, TIMELINESS, LEGALITY, OR OUTCOME OF ANY SERVICE ARRANGED THROUGH THE PLATFORM.
Techs are independent businesses. They set their own rates, determine their own availability, and accept or decline work at their sole discretion.
The service FixlyDesk provides to a Tech is delivered at the point of introduction: a qualified client lead. The service FixlyDesk provides to a Client is access to a pool of reviewed Techs from which the Client may choose. FixlyDesk is compensated by Techs for the delivery of that lead (see Sections 3 and 3a) — not for the performance of any service.
FixlyDesk also provides IT services directly to qualifying enterprise, business, and VIP clients under a separate written Direct Support Contract (see Section 2a). Where a Direct Support Contract exists, FixlyDesk itself — not an independent Tech — is the service provider for the covered services, and the terms of that contract govern the relationship.
Nothing in these Terms, and nothing in the operation of the platform, creates an employment, agency, partnership, joint venture, or franchise relationship between FixlyDesk and any Tech, or between FixlyDesk and any Client.
No Tech has authority to bind FixlyDesk, to accept service of process or any legal notice on FixlyDesk's behalf, or to represent themselves as an employee, agent, or representative of FixlyDesk. Techs are solely responsible for their own business licensing, insurance, tools, equipment, taxes, and compliance with all applicable law.
FixlyDesk's review of a Tech's application, verification of submitted credentials, and publication of Client ratings are conducted for the purpose of maintaining platform quality. Applying as a Tech requires submitting government-issued identification and a photograph taken with your device's camera at the time of application, which a member of our staff compares against that identification; what you must provide, who can see it, and how long it is kept are set out in Section 1b, and how those materials are handled is described in our Privacy Policy. A device with a working camera is therefore required to complete a Tech application.
THESE MEASURES DO NOT CONSTITUTE AN ENDORSEMENT, CERTIFICATION, RECOMMENDATION, WARRANTY, OR GUARANTEE OF ANY TECH, AND DO NOT CREATE ANY DUTY ON THE PART OF FIXLYDESK TO SUPERVISE, MONITOR, OR VOUCH FOR ANY TECH'S WORK.
This Section applies to the standard marketplace model and does not limit FixlyDesk's obligations under a Direct Support Contract (see Section 2a).
Applying as a Tech is conditional on the submission described in Section 1a. Before FixlyDesk will review your application, you must provide the following through the platform:
The first three items are referred to in these Terms as your "Identity Documents." A device with a working camera is therefore required to complete a Tech application, and an application that does not include both license photographs, the verification photograph, and a resume is refused at the point of submission and is not reviewed.
By submitting Identity Documents you represent and warrant that the identification is genuine, unaltered, currently valid, and issued to you; that the photograph taken at the time of application is a photograph of you and was taken at that time; and that you are the person shown on the identification. You must not apply using another person's identification, submit a document that has been edited or reproduced in a way that changes what it shows, or present an image as a photograph taken at the time of application when it is not. If the identification you submitted expires, is revoked, or ceases to be accurate while your account remains active, you agree to notify FixlyDesk at [email protected] and to provide a current document on request.
SUBMITTING A FALSE, ALTERED, BORROWED, EXPIRED, OR ARTIFICIALLY GENERATED IDENTITY DOCUMENT, OR SUBMITTING ANOTHER PERSON'S IDENTIFICATION AS YOUR OWN, IS A MATERIAL BREACH OF THESE TERMS.
FixlyDesk may, at its sole discretion and without notice, decline your application, suspend or terminate your account, cancel any pending or claimed ticket, and report the matter to law enforcement. A ticket cancelled on those grounds does not entitle the Tech to a refund of the platform claim fee already charged, which is non-refundable in all cases (see Section 3a). This Section is in addition to, and does not limit, Section 7 (Prohibited Conduct) or Section 9 (Indemnification).
While your Identity Documents are held on the platform they are kept in private, access-controlled storage that is not reachable by a public link, and are visible only to FixlyDesk staff carrying out application review, account administration, fraud review, or the handling of a dispute. They are never shown to Clients, never displayed on your public profile, never used in advertising, and are never sold, rented, or shared with any third party for that party's own purposes. The comparison between your identification and your verification photograph is made by a member of our staff looking at both; how these materials are handled, including what FixlyDesk does not do with them, is described in our Privacy Policy.
FixlyDesk does not keep Identity Documents indefinitely. FixlyDesk undertakes the following, and where more than one deadline applies, the earliest one governs:
Removal from the platform is a transfer, not a deletion; the deletion is the later step, on the schedule above. That schedule is an obligation FixlyDesk accepts and carries out through a combination of scheduled and manual steps, and a deletion that does not succeed is retried until it does. It is not a representation that any particular deletion happens at an exact instant.
This Section governs your Identity Documents only. Your resume, any professional certifications you submit, and the ordinary records of your account, tickets, ratings, and transactions are business records, are not Identity Documents, and are not covered by the deletion deadlines above. Where FixlyDesk removes an approved Tech's Identity Documents from the platform under the second bullet above, your resume and any professional certifications are transferred with them and leave the platform at the same time, and they remain part of your application record in that off-platform storage. Otherwise, and in the case of your account, ticket, rating, and transaction records, they remain part of your application and account record for as long as that record exists, and are removed when the record itself is deleted. Our Privacy Policy describes how those records are handled.
There is one exception, and it is a legal one. If FixlyDesk receives a subpoena, court order, or similar legal demand, or if your Identity Documents are needed for a fraud investigation, an insurance claim, or a dispute involving your account, FixlyDesk may be required to produce them. That exception governs disclosure only. It is the only circumstance in which your Identity Documents go beyond the staff described above, it does not permit sharing them with anyone for that person's own purposes, and it does not extend the schedule above.
Deletion of your Identity Documents is not the closure of your account, is not a termination of these Terms, and does not lift a suspension or erase the record that one occurred. Any obligation you incurred before deletion survives it — including any platform claim fee or other amount owed (see Sections 3 and 3a), any obligation owed to a Client under a ticket you accepted, and your own licensing, insurance, and tax obligations (see Section 1a). Sections 8 and 9 continue to apply to anything that occurred before the documents were deleted. Closing your account is a separate request, and the effect of closure on your account balance is set out in Section 3c.
Because FixlyDesk does not retain your Identity Documents, once they are gone FixlyDesk has nothing left to verify you against. If you return to the platform after a period of inactivity, after closing your account, or after an application that was not approved, FixlyDesk may require current identification and a new verification photograph before approving you to work with Clients again, and may decline to approve an account it cannot verify. Identity Documents cannot be resubmitted from your account settings; resubmission is arranged with [email protected].
An account is inactive for the purposes of this Section when twelve (12) months have passed since it was last used to sign in to and use the platform.
FixlyDesk may close an inactive account. FixlyDesk is not obliged to do so, and may close an inactive account at any time after that twelve months has passed rather than at a fixed moment. Closure under this Section is not a suspension, is not a finding of any kind against you, and does not appear on your record as one.
Before closing an inactive account, FixlyDesk will send at least one notice to the email address on the account, at least thirty (30) days in advance, telling you the date on which the account is due to be closed. Signing in before that date makes the account active again and stops the closure. It is your responsibility to keep the email address on your account current; a notice sent to the address on file is effective whether or not you read it.
Closing an account does not forfeit money held in it. If an inactive Tech account holds a balance at the time of closure, that balance remains payable to you and is handled under Section 3c, including any right you have to request a refund of it. FixlyDesk does not treat an unclaimed balance as its own property. Contact [email protected] to claim a balance from a closed account.
Closure of an inactive account does not cancel an obligation you already owe — including any platform claim fee or other amount owed under Sections 3 and 3a, or an obligation owed to a Client under a ticket you accepted. Sections 8 and 9 continue to apply to anything that occurred before closure.
Your Identity Documents are deleted on the schedule in Section 1b, and the twelve-month deadline in that Section runs from your last activity whether or not your account has been closed. The two are separate: your Identity Documents may be deleted while your account remains open.
If you return after your account has been closed, contact [email protected]. Reinstating a Tech account requires verifying your identity again, because the documents used to verify you the first time will have been deleted.
When you register you must declare whether your account is an Individual (Personal) account or a Business account. The declaration is required, and it must be accurate at the time you make it.
What the declaration is used for. For a Client, it tells a Tech what kind of work a request represents before they decide whether to take it. For a Tech, it is displayed on your public profile so that a Client can see whether they are engaging an independent individual or a person operating as a business. It does not change the fees you pay, the way tickets are matched, or any other term of your relationship with FixlyDesk.
Changing it. A Client may change their own declaration at any time in Settings, because whether a given request is personal or work-related properly varies from one request to the next. A Tech may not change their own declaration after applying; it is set at application and can afterwards be changed only by FixlyDesk. If your circumstances change, contact [email protected] and we will update it.
Registered business name and filing number. A Tech who declares a Business account must provide both the name under which that business is registered and its state filing number. Both are required, because a Business declaration is a statement that a registration exists; a Tech who is not registered as a business should declare an Individual account instead, which carries no disadvantage on the Platform. That information is collected for FixlyDesk's internal records and to allow FixlyDesk to check the declaration against public business registers. It is not published on your profile, is not shown to Clients, and is not made available to other users of the Platform. Advertising an outside business, trading name, or website to Clients remains prohibited under Section 6 and the Community Standards, and nothing in this Section permits it.
Keeping the information current. If your registered business name or filing number changes, or the business ceases to be registered, you must update your account or tell FixlyDesk. Continuing to hold a Business account, or a verification mark, on the basis of a registration that no longer exists is an inaccurate declaration for the purposes of this Section.
Verification, and what it does and does not mean. FixlyDesk may check a Tech's declared business against public business registers and record the outcome. Where FixlyDesk has done so and the entity was found to be registered and active, the Tech's profile displays a verification mark together with the date of that check. Where FixlyDesk has not checked, or checked and could not confirm the registration, the profile states that the business is not yet verified; FixlyDesk does not publish the outcome of an unsuccessful check, and a Tech in that position is notified privately and may correct and resubmit the information.
A verification mark states only that, on the date shown, FixlyDesk located a registered and active business entity matching the information the Tech provided. It is not a representation that the business remains registered or active after that date, and it is not a representation that the Tech or the business is licensed, bonded, insured, qualified, or competent to perform any particular work, none of which FixlyDesk checks. The absence of a verification mark is not a representation that anything is wrong; it most often means only that FixlyDesk has not yet carried out a check. Clients should make their own enquiries where these matters are important to them.
Except as set out immediately above, FixlyDesk does not verify the declaration. The Individual or Business label shown on a profile is a statement made by the account holder.
Changing the information withdraws the mark. If a Tech changes the registered business name or filing number held on their account, any verification mark is removed and the account returns to an unverified state until FixlyDesk carries out a further check. This applies automatically and regardless of the reason for the change.
A Business declaration does not change who performs the work. A Tech who declares a Business account remains personally responsible for the tickets they accept, and the individual whose profile a Client engages is the individual who must perform the work. A Tech may not substitute another person to perform a ticket accepted under their account. Ratings, reviews, and conduct obligations attach to the individual account holder in every case.
Inaccurate declarations. Declaring an account type you know to be untrue, or providing a registered business name that is not yours, is a breach of these Terms. FixlyDesk may correct a declaration it believes to be inaccurate, may require evidence in support of a declaration, and may suspend or close an account under Section 7 where a declaration was made dishonestly.
All Techs on FixlyDesk who operate through the standard marketplace are independent contractors. They set their own rates, determine their own availability, and operate their own businesses. FixlyDesk does not control how Techs perform their work, nor does FixlyDesk guarantee any particular result or standard of workmanship.
Clients and Techs are encouraged to discuss the full scope of work, expected outcomes, and agreed-upon compensation before any service begins. FixlyDesk is not party to any agreement made between a Client and a Tech in the standard marketplace model.
This section does not apply to services provided directly by FixlyDesk under a Direct Support Contract (see Section 2a).
FixlyDesk may, at its discretion, enter into a Direct Support Contract with qualifying enterprise, business, or VIP clients in select service areas. Under a Direct Support Contract, FixlyDesk itself provides managed IT support, on-site assistance, or other technology services as specified in that agreement — separate from and in addition to the standard Tech marketplace.
Direct Support Contracts are subject to separate terms and conditions negotiated between the client and FixlyDesk, LLC. In the event of any conflict between a Direct Support Contract and these general Terms of Service, the Direct Support Contract shall govern with respect to the services it covers.
Direct support is currently available in select areas of Michigan. Availability varies by location, service type, and capacity. FixlyDesk reserves the right to accept, decline, or limit direct service engagements at its sole discretion.
TO INQUIRE ABOUT DIRECT SUPPORT:
If you are an enterprise, business, or VIP client and would like to set up a Direct Support Contract, please reach out to our enterprise team. We will assess availability in your area and provide you with a service proposal.
Contact us at: [email protected]
You may also contact us at [email protected] or through the platform's contact form. Please include your business name, location (city/ZIP), and a brief description of your IT support needs.
FixlyDesk does not process or hold client-to-tech payments. Clients and Techs agree on service fees directly and arrange payment through mutually agreed methods (such as cash, Zelle, PayPal, Venmo, Apple Pay, or other methods listed on the Tech's profile). FixlyDesk is not responsible for any payment disputes, chargebacks, refunds, or non-payment between Clients and Techs.
FixlyDesk charges Techs a platform fee of $10.00 per accepted ticket. This fee is a marketplace connection fee — it compensates FixlyDesk for operating the platform, vetting Techs, and generating the client lead. It is not a fee for the completion of any service and is non-refundable under all circumstances once a Client accepts a Tech's request.
When a Tech adds funds to their FixlyDesk balance to cover this fee, a separate card processing fee (charged at the payment processor's standard rate, currently 2.9% plus $0.30 per transaction) is added on top of the chosen top-up amount at checkout — this processing fee scales with the amount added and is not a fixed dollar amount. This processing fee is collected by FixlyDesk solely to cover the cost charged by its third-party payment processor and is not retained by FixlyDesk as platform revenue.
FixlyDesk may, at its sole discretion, issue account credits to Techs through referral codes, promotional coupon codes, or other incentive programs. These credits are applied to the Tech's platform account balance and may be used toward platform claim fees. Account credits have no cash value, are non-transferable, non-refundable, and may be subject to expiration or usage limits as specified at the time of issuance. FixlyDesk reserves the right to modify, revoke, or expire promotional credits at any time with or without notice.
The $10.00 platform claim fee charged to Techs upon ticket acceptance is a lead generation and marketplace access fee. By submitting a help request and having it accepted by a Client, a Tech has received the primary benefit of the platform: a qualified, verified client connection. This benefit is delivered at the moment of acceptance — regardless of whether the work is subsequently completed, cancelled, disputed, or otherwise does not proceed.
THE CLAIM FEE IS NON-REFUNDABLE IN ALL CASES, INCLUDING BUT NOT LIMITED TO:
Techs acknowledge and agree that the $10.00 fee is earned by FixlyDesk upon the moment of ticket acceptance and constitutes payment for marketplace infrastructure, client acquisition, lead delivery, and platform access — not for any outcome of the service itself.
CHARGEBACKS AND PAYMENT DISPUTES: Initiating a chargeback, payment reversal, or bank dispute against any platform fee charged by FixlyDesk is a violation of these Terms. FixlyDesk reserves the right to immediately suspend or permanently terminate the account of any Tech who initiates a chargeback, and to recover the disputed amount plus any associated dispute fees incurred by FixlyDesk (including Stripe dispute fees, typically $15.00 per dispute). FixlyDesk will submit these Terms, transaction records, and any relevant platform activity as evidence in all chargeback disputes.
By adding funds to your FixlyDesk account balance and using the platform to submit help requests, you acknowledge that you have read, understood, and agreed to this non-refundable fee policy.
FixlyDesk offers two types of promotional account credits that Techs may receive:
REFERRAL CREDITS: A referral code entered during the Tech application process may apply a one-time credit to the Tech's account balance upon account creation. The credit amount is specified on the referral code at the time of use. Referral credits are applied automatically and will appear in the Tech's transaction history as "Referral Credit."
COUPON BONUSES: A coupon code entered when adding funds to an account balance may apply a bonus credit on top of the amount added. For example, adding $30.00 with an eligible coupon may result in a $30.00 balance addition plus a separate bonus credit. The bonus amount and any minimum add requirement are disclosed at the time of coupon entry. Coupon bonuses appear in the Tech's transaction history as "Coupon Bonus," separate from the base amount added. A coupon bonus is earned by, and remains conditional on, the deposit that qualified for it. If that deposit is later refunded — whether by FixlyDesk, Stripe, or through a chargeback — the bonus applied to it is reversed at the same time in either of the following cases: (i) the deposit is refunded in full; or (ii) the amount of the deposit remaining after the refund is less than the minimum add amount that the coupon required. A partial refund that leaves the deposit at or above that minimum does not affect the bonus.
By way of example, for a coupon requiring a $30.00 minimum add and granting a $10.00 bonus: if $50.00 was deposited, a $10.00 refund leaves $40.00 remaining, the $30.00 minimum is still met, and the bonus is retained; a $30.00 refund leaves $20.00 remaining, which is below the $30.00 minimum, and the $10.00 bonus is reversed. Where the deposit was for exactly the minimum amount, any refund against it will reduce the deposit below that minimum and will therefore reverse the bonus. A reversed bonus appears in the transaction history as "Coupon Bonus Reversed."
Because a reversed bonus was never money you paid, it is not returned to your payment method. It is removed from your Account balance only. This means that where a refund reverses a bonus, your Account balance will be reduced by more than the amount returned to your card — see Section 3c.
TERMS APPLICABLE TO ALL ACCOUNT CREDITS:
Credits issued by FixlyDesk under any promotional program are a courtesy and do not create any contractual obligation on the part of FixlyDesk to continue offering such programs.
Funds added to your FixlyDesk Account balance are prepaid amounts intended for the purchase of services on the Platform. The payment processing fee charged at the time you add funds is a fee for the transaction itself and is not credited to your Account balance.
Eligibility. Refunds are available only for funds that remain unused in your Account balance at the time your refund request is received. Any portion of your balance that has been spent, applied, committed, or otherwise consumed is final and non-refundable. Promotional credits, bonus balance, and any funds not paid for by you are not eligible for refund under any circumstances, and are applied to your purchases before paid balance is drawn down. Nothing in this Section entitles you to a refund of any platform claim fee already charged (see Section 3a) or of any account credit issued under Section 3b.
Fees Are Non-Refundable. The payment processing fee assessed when funds were added to your Account is not refundable. That fee was incurred and paid to third-party payment processors at the time of the original transaction and is not returned to us when a refund is issued.
Balance Adjustment. When a refund is issued, your Account balance is reduced by the full amount being refunded, and the amount returned to your payment method equals that reduction. It does not include the payment processing fee you paid when the funds were added, because that fee was never credited to your Account balance and is not returned to us. By way of example, a refund of a $20.00 unused balance will reduce your Account balance by $20.00 and return $20.00 to your payment method — against an original charge of approximately $20.91 for that $20.00 addition. You agree that the difference represents fees already incurred and is not recoverable.
Where a refund also reverses a coupon bonus under Section 3b, your Account balance is additionally reduced by the amount of that reversed bonus. That additional reduction is not returned to your payment method, because the bonus was issued by FixlyDesk as promotional credit and was never paid for by you. Continuing the example in Section 3b, a $30.00 refund against a $50.00 deposit carrying a $10.00 bonus on a $30.00 minimum would return $30.00 to your payment method and reduce your Account balance by $40.00. You should therefore expect your balance to fall by more than the refunded amount in any case where a bonus is reversed.
Requests and Method. Refund requests must be submitted by email to [email protected]. Approved refunds are issued to the original payment method used to add the funds and will be processed within 7 to 14 business days. Depending on your bank or card issuer, additional time may pass before the credit appears on your statement. We cannot issue refunds to an alternate payment method, by check, or in cash. Refunds must be issued against the original transactions in which the funds were added, and we are unable to refund funds added more than six (6) months prior to the date your request is received.
Limitations. We reserve the right to decline a refund request where we reasonably believe the Account has engaged in fraud, abuse, chargeback activity, or violation of these Terms, or where issuing the refund would violate applicable law. Approval of one refund request does not obligate us to approve future requests.
Account Closure. Upon closure or termination of your Account, any unused balance is subject to the same refund terms set forth above, including the six (6) month limitation. Where required by applicable law, unclaimed balances will be handled in accordance with applicable unclaimed property statutes.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FIXLYDESK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO (A) THE SERVICES PROVIDED BY ANY TECH, (B) ANY INTERACTION BETWEEN A CLIENT AND A TECH, (C) ANY DATA LOSS, DEVICE DAMAGE, OR BUSINESS INTERRUPTION RESULTING FROM SERVICES ARRANGED THROUGH THE PLATFORM, OR (D) YOUR USE OF OR INABILITY TO USE THE PLATFORM.
FixlyDesk's total cumulative liability for any claims arising under these Terms shall not exceed the greater of (i) $100.00 USD or (ii) the total platform fees paid by you to FixlyDesk in the three months preceding the claim.
FixlyDesk is not responsible for and expressly disclaims all liability arising from any damage to, loss of, or destruction of any device, hardware, software, data, or other property — including but not limited to computers, laptops, tablets, smartphones, or peripheral equipment — occurring in connection with services arranged through the platform. Any such claims are solely between the Client and the Tech involved.
For services arranged through the standard marketplace between a Client and an independent Tech, FixlyDesk acts as an intermediary only. We do not employ Techs, supervise their work, or control the manner in which services are performed. Accordingly, FixlyDesk bears no responsibility for any damage to or loss of a Client's devices, hardware, software, data, or other personal property that occurs during or as a result of services arranged through the platform.
For services provided directly by FixlyDesk under a Direct Support Contract, any liability for device or property damage is governed exclusively by the terms of that contract.
Clients acknowledge that IT service work — including but not limited to hardware repair, software installation, system configuration, and remote access — carries inherent risk, including the possibility of data loss, hardware damage, or unintended consequences. Clients are strongly advised to:
In the event of a dispute regarding device damage or data loss, FixlyDesk may provide limited mediation assistance at its sole discretion but is under no obligation to do so and assumes no financial liability for such disputes. Any claims for property damage are the sole responsibility of the parties involved and must be resolved directly between the Client and the Tech.
FixlyDesk does not guarantee the physical safety of any user during in-person service interactions. When a Client and Tech meet in person — whether at a Client's home, office, or any other location — they do so entirely at their own risk.
FixlyDesk expressly disclaims all liability for any physical altercation, assault, harassment, theft, personal injury, or any other harm arising from in-person interactions between Clients and Techs. FixlyDesk is not a party to these interactions and has no ability to monitor, control, or intervene in them.
Both Clients and Techs are responsible for their own safety and are encouraged to:
Any incidents of physical harm, theft, or criminal conduct must be reported to local law enforcement. FixlyDesk will cooperate with law enforcement investigations as required by law but assumes no liability for harm arising from in-person interactions arranged through the platform.
The FixlyDesk platform is provided "as is" and "as available" without warranty of any kind, express or implied. FixlyDesk does not warrant that the platform will be uninterrupted or error-free, nor does it warrant the accuracy, reliability, or completeness of any content or Tech profile on the platform.
While FixlyDesk reviews Tech applications and requires Techs to maintain acceptable ratings, FixlyDesk does not guarantee the credentials, qualifications, or fitness of any Tech for any particular task. Clients are encouraged to review Tech profiles, ratings, and credentials before accepting help.
You are responsible for exercising reasonable judgment when engaging with other users of the platform. FixlyDesk recommends that Clients:
FixlyDesk's Tech approval process, rating system, and credential verification are intended to give you useful information when deciding whom to engage. They are informational tools only and are not a substitute for your own judgment. As stated in Sections 1a and 5, FixlyDesk does not endorse or guarantee any Tech, and the decision to engage a particular Tech — and on what terms — is yours alone.
Users of FixlyDesk agree not to: (a) use the platform for any unlawful purpose; (b) misrepresent their identity, credentials, or qualifications; (c) circumvent the platform by conducting transactions off-platform to avoid fees after initial introduction through FixlyDesk; (d) harass, threaten, or defame other users; (e) upload malicious code or interfere with the platform's operation; (f) attempt to access accounts or data belonging to other users; (g) create or use multiple accounts, or use another person's device or account, to repeatedly claim the same referral or promotional credit; or (h) advertise an outside business, website, or competing service within a profile, bio, or other platform content in order to divert clients off-platform.
FixlyDesk may use technical measures, including device identifiers, to detect and prevent violations of subsection (g).
Violation of these terms may result in immediate account suspension or termination.
Any disputes between a Client and a Tech arising from services arranged through FixlyDesk are the sole responsibility of the parties involved. FixlyDesk may, at its sole discretion, offer informal mediation assistance, but is not obligated to resolve disputes between users.
Any claim against FixlyDesk itself shall be governed by the laws of the State of Michigan, without regard to conflict-of-law principles, and shall be resolved by binding arbitration in Macomb County, Michigan, except that either party may seek injunctive relief in a court of competent jurisdiction.
You agree to indemnify, defend, and hold harmless FixlyDesk, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the platform, your violation of these Terms, or any services you provide or receive through FixlyDesk.
FixlyDesk reserves the right to update these Terms at any time. Updated Terms will be posted on the platform with a revised effective date. Your continued use of FixlyDesk following any update constitutes your acceptance of the revised Terms. If you do not agree to updated Terms, you must discontinue use of the platform.
For questions about these Terms, please contact us at:
FixlyDesk, LLC [email protected] Metro Detroit, Michigan