Enterprise & Business Plans

Dedicated IT support contracted directly with FixlyDesk — so your business never has to search for help again.

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Your Business Deserves Dedicated IT Coverage

FixlyDesk enterprise contracts give your organization a private service desk staffed by FixlyDesk personnel — assigned exclusively to your account, invisible to the general tech marketplace, and available whenever you need them.

How It Works

The Priority Desk

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Private & Exclusive

Your tickets never appear in the public marketplace. They route directly to the FixlyDesk Priority Desk, visible only to the staff assigned to your account. Complete confidentiality for your business.

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Dedicated Staff

Your organization is paired with FixlyDesk staff members who are assigned specifically to your account. They learn your systems, your team, and your infrastructure — no starting from scratch every time.

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Priority Response

Enterprise accounts receive priority response times with guaranteed SLAs. Your tickets move to the front of the line. When your business is down, we move fast.

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Multi-User Access

Your entire organization gets accounts under one business profile. Any team member can submit a ticket and it routes through your dedicated desk — whether it's one office or multiple locations.

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Full Ticket History

Every request, resolution, and communication is logged and searchable in your business portal. Useful for audits, recurring issues, and keeping your IT documentation up to date.

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Direct Contract

Enterprise accounts are contracted directly with FixlyDesk, LLC. We handle the billing, the staffing, and the accountability — no marketplace uncertainty, no freelancer risk.

Who It's For

Built for Growing Organizations

Small & mid-size businesses — You have a team that depends on technology but no dedicated in-house IT staff. FixlyDesk becomes your IT department — contracted, accountable, and always available.

Multi-location operations — Multiple offices or retail locations generating support requests across your organization. One contract, one dedicated desk, centralized visibility for your management team.

Enterprises with high ticket volume — Your organization moves fast and IT issues can't wait in a public queue. A dedicated desk with priority SLAs and familiar staff keeps your operations running.

Businesses that require confidentiality — Your systems, your problems, and your data never pass through a public marketplace. The Priority Desk is private by design — your tickets are never visible to outside techs.

Service Level Agreements

Committed Response, Every Time

Enterprise accounts operate under formal SLA agreements — not best-effort estimates. Response and resolution tiers are defined in your contract based on issue severity and your organization's needs. Specific timeframes are scoped during onboarding and documented in your service agreement.

🔴P1 — Systems Down

Business-critical outages and complete service failures. Highest priority routing. Response commitment defined contractually.

🟠P2 — Major Impact

Significant disruption to operations or multiple users affected. Elevated priority, dedicated staff alerted. Tier defined in your SLA.

🟡P3–P4 — Routine

General IT requests, non-urgent issues, and low-impact problems. Handled through the dedicated desk with contracted resolution windows.

SLA tiers and specific response times are defined per contract. Contact us to discuss your organization's requirements.

What's Included

Everything Your Team Needs

🎫Unlimited Ticket Submission

👥Multi-User Business Accounts

⭐Private Priority Desk Access

📌Dedicated Staff Assignment

📊Full Ticket History & Reporting

🔐Confidential — Hidden from Marketplace

💬Direct Chat with Your Assigned Staff

📍On-Site & Remote Support

📞Priority Response SLAs

Pricing

Custom Contracts — Built Around Your Business

Enterprise pricing is custom-quoted based on your organization's size, location count, ticket volume, and service requirements. There are no hidden fees, no per-ticket charges, and no marketplace commissions — just a straightforward contract with FixlyDesk.

Business@FixlyDesk.com