Privacy Policy

We collect information you provide directly to us when you create an account, submit a service request, or communicate through the platform. This includes your name, email address, phone number, ZIP code, and payment information. We also automatically collect certain technical information when you use FixlyDesk, including IP address, browser type, operating system, referring URLs, and pages visited.

We use the information we collect to operate, maintain, and improve the FixlyDesk platform; match clients with IT professionals in their area; process transactions and send related information; send service updates, security alerts, and support messages; respond to your comments and questions; and monitor and analyze usage patterns to improve our service.

We do not sell, trade, or rent your personal information to third parties. We may share your information with IT professionals (techs) on the platform to the extent necessary to fulfill your service request. We may also share information with service providers who assist in operating our platform, subject to confidentiality agreements, and when required by law or to protect the rights and safety of our users.

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data in transit and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by emailing Support@FixlyDesk.com with the subject line "Account Deletion Request." We will process your request within 30 days. Please note that we may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

You have the right to access, correct, or delete your personal information at any time through your account settings. You may also opt out of non-essential communications at any time. Residents of certain states may have additional rights under applicable privacy laws. To exercise any of these rights, contact us at privacy@fixlydesk.com.

FixlyDesk is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of FixlyDesk after any changes constitutes your acceptance of the new Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at privacy@fixlydesk.com or by mail at FixlyDesk, LLC, Detroit, Michigan.