What if I don't know what's causing my problem?
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That's completely normal — just describe what you're experiencing as best you can. Techs are used to diagnosing from vague symptoms.
Is there a minimum request size?
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No — from a five-minute question to a multi-day project, all requests are welcome.
How fast will someone respond?
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Response times vary by tech and urgency, but most requests get attention quickly, especially urgent ones.
Can one tech handle several unrelated problems in one go?
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Usually, and it's worth listing everything when you post rather than saving half of it for later. A slow laptop, a printer nobody can print to and a phone that stopped getting email are often one visit rather than three. Techs quote on what you describe, so anything you bring up halfway through has to be added to the job before it gets done. If one item on the list turns out to need a skill that tech doesn't have, that piece can go back out as its own request.
What if the job turns out to be bigger than I described?
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It happens often, because most people describe the symptom rather than the cause — that's normal and it's what the diagnosis is for. A tech who finds more than expected should stop and tell you what they've found rather than quietly running on, and anything beyond what you already agreed to gets quoted and approved the same way the original work did. If the extra isn't urgent, it's fine to say you'd rather deal with it another time.
Can I get the same tech back next time something goes wrong?
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Plenty of people post a request, find someone they get along with, and ask for that tech again — a tech who already knows your setup doesn't have to relearn it. Some also arrange a regular check-in instead of waiting for the next thing to break, which tends to suit a house with a lot of devices or anyone who'd rather not troubleshoot anything themselves. Say so in the request if that's what you're after, so techs know you're not only asking about today's problem.
Is it worth asking about something that isn't really broken yet?
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Yes, and it's usually a smaller job than waiting. A computer that has been getting slower for months, a backup nobody has checked in years, a router still running the password it shipped with — those are all cheaper to deal with before they turn into the emergency version of themselves. Submitting a request is free, so you can describe what's been nagging at you and hear what a tech says it would take.