Can a tech fix my computer remotely?
Yes — many computer issues (slow performance, software errors, virus cleanup, driver problems) can be fixed over a remote session. If the issue is hardware-related, like a broken screen or a failing hard drive, your tech will let you know if an in-person visit is a better fit.
Do I need to back up my files before requesting help?
It's always a good idea, especially for anything involving a reinstall or hardware repair. If you're not sure how, mention it in your ticket — many techs can help with backup and data recovery too.
How much does computer repair cost?
Cost depends on the issue and the tech you work with — you'll see and approve pricing details directly with your tech before any work begins. There's no cost to submit a request.