Can a tech fix my computer remotely?
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Yes — many computer issues (slow performance, software errors, virus cleanup, driver problems) can be fixed over a remote session. If the issue is hardware-related, like a broken screen or a failing hard drive, your tech will let you know if an in-person visit is a better fit.
Do I need to back up my files before requesting help?
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It's always a good idea, especially for anything involving a reinstall or hardware repair. If you're not sure how, mention it in your ticket — many techs can help with backup and data recovery too.
How much does computer repair cost?
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Cost depends on the issue and the tech you work with — you'll see and approve pricing details directly with your tech before any work begins. There's no cost to submit a request.
Is it worth repairing an old computer or should I just buy a new one?
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Ask your tech for a straight opinion before any parts are ordered — most will give you one. Adding RAM or swapping a spinning hard drive for an SSD can make a slow older machine genuinely usable again, and it costs a lot less than replacing it. Where it stops making sense is a machine with a cracked screen, a soldered-in battery and no parts supply, or a board-level fault, where the parts alone approach what the whole computer is worth. A tech can tell you which of those you're looking at.
What happens if the tech can't fix my computer?
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You and your tech agree on the work and the price before anything begins, so nothing gets billed that you didn't agree to. Ask up front how that tech handles diagnostic time when a machine turns out to be beyond saving, since it varies from tech to tech. Even then the visit usually isn't wasted — a tech can often still pull your files off the drive and tell you what to look for in a replacement.
Do I need to be there while my computer is being repaired?
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For a remote session you'll need to be at the computer at the start to let the tech connect, though long scans and updates can often run without you watching. For an on-site visit you'll want to be there to let the tech in and unlock the machine. If the repair means the tech takes the computer away to work on it, you don't need to be present for that part. Note in your request if your availability is limited, so techs can factor it into what they offer.
What should I have ready before a tech looks at my computer?
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The login password or PIN for the machine, and the charger if it's a laptop. Write down when the problem started and anything that changed just before it — a Windows update, a new program, a drop, a power cut. If you're seeing an error message or a blue screen, a photo of the exact wording tells a tech more than a description does. For a new computer setup, a list of the programs, printers and accounts you want carried over is the useful thing to have to hand.