Do you offer ongoing IT support, or just one-time fixes?
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Both — some businesses use FixlyDesk for a single project like a network setup, others work with a tech on an ongoing basis for regular support.
Can you support a fully remote or hybrid team?
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Yes — cloud services, VPN setup, and remote-access configuration are all covered, in addition to on-site work for local offices.
Do you work with businesses outside Michigan?
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FixlyDesk's tech network covers Michigan, but many services — especially remote and cloud-based IT support — can be handled regardless of location.
Do I actually need a server, or is the cloud enough for a small business?
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It depends on how your team works. Plenty of small offices that once needed a server in a closet now run fine on Microsoft 365 or Google Workspace, and a tech can give you an honest read if a server would be an expense you don't need. The businesses that still benefit from one tend to run specific line-of-business software, work with large shared media files, or have equipment that has to talk to a machine on the local network. Describe your day-to-day setup when you post the request so a tech can weigh in before you buy anything.
Will my business have to stop working while the IT work is done?
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Not usually, though it depends on the job. Adding a workstation or setting up new accounts can happen alongside normal work, while a network rebuild or an email migration is the kind of thing techs often schedule for an evening or a weekend so nobody loses a workday. Mention your busiest hours when you post the request — timing is part of what a tech scopes and quotes on.
What should I have ready before a tech starts?
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Mostly access and an inventory. Admin logins for your Microsoft 365 or Google Workspace tenant, the account for your domain registrar, the router and Wi-Fi passwords, and a rough count of employees and machines will keep a tech from working around locked doors. If some of that has gone missing, say so up front rather than after work begins — recovering an account nobody has signed into for years is its own small job.
Is it worth paying for IT support if someone in the office already handles it?
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That question is usually about risk rather than day-to-day convenience. The in-house arrangement tends to hold up fine until something falls over — a backup that was never actually running, an email account that gets taken over, or the person who set it all up leaves and takes the passwords with them. A tech can also just review what you have, document it and hand it back for you to keep running yourself, which is a much smaller job than taking the whole thing over. Submitting a request is free, so you can describe your setup and hear what techs suggest before committing to anything.